Pottery Barn crafts cozy living spaces with AI-powered personalization

Pottery Barn brings cozy living to life through timeless furniture and décor. With Jewel ML, the brand amplified that promise by serving up personal, intuitive recommendations that inspire shoppers.

Challenge:

• Thousands of SKUs across styles made it hard for shoppers to find the perfect pieces.
• Pottery Barn wanted to recreate the curated feel of its stores online.
• The team needed a solution that was low‑effort to launch yet could scale with evolving collections.

Solution:

Jewel ML’s AI platform delivered personalized product discovery, search and recommendations across the site. The no‑code setup meant Pottery Barn could go live quickly and then refine merchandising and analytics via Jewel ML’s dashboards.

Impact:

• Notable uplift in digital revenue, with shoppers exploring and purchasing more items.
• Product engagement more than doubled as customers interacted with tailored suggestions.
• Checkout conversion improved dramatically, reducing friction on the path to purchase.

Why it mattered:

For a brand synonymous with comfort and craftsmanship, delivering a more inspiring and intuitive shopping journey deepened customer loyalty and amplified brand love.

Future:

Pottery Barn plans to extend AI personalization to its mobile apps and seasonal campaigns, ensuring that every visit sparks new ideas for making a house a home.

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